Claims
If you are wishing to discuss an Insurance claim, please contact Adams Trimmer Insurance Brokers on (09) 470 2244 or send us an enquiry using our contact form.
Our Services / Appoint Us
We offer a range of services to assist in protecting the things that matter to you. We will assist you in reviewing and advising on suitable products (refer to our product outlines).
We assist in arranging and renewing your insurance contract on your behalf. At claim time we will assist you with lodging your claim and will keep you updated on progress until the claim is closed.
Download our Client Services guide
Feedback
We welcome any feedback that you may have on the service we offer.
Complaints Process
Concerns or feedback on our services?
We appreciate when clients take the time to notify us of any concerns. Doing so provides us with an opportunity to improve on the service that we deliver.
Improving our service
Some complaints may require no action but every complaint is important. When a complaint is made we will:
- Record your complaint, you may be asked to complete a Complaint Form
- Acknowledge your complaint
- Investigate and review your complaint
- Propose a resolution
Our complaint guide will help you to understand these steps and what to expect when a complaint is made.
If even this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.
